Learn about the types of people we help

One of our greatest strengths is the diversity of our members. This enables us to effectively assist a wide range of job seekers.

We currently hold a number of specialist contracts that deliver services to meet the specific needs of people with disability, young people and at-risk youth, job seekers from culturally and linguistically diverse (CALD) backgrounds, job seekers who are homeless or at risk of homelessness, and ex-offenders.

We spend more time with people in need

Maintaining job seeker engagement is crucial. Job Futures has consistently outperformed the JSA provider average for minimum contacts with clients during contract performance periods.

(Source: M.Drayton/S.Watson presentation to JF National Conference 2014 - data from 1/7/09-31/3/14)

A snapshot of services offered

The Job Futures network provides a diverse range of community services.

Employment services is only one of 15 specialist services that our network provides to communities. This diversity places Job Futures as one of the largest community service providers in the nation.

Why employment is the real game-changer for ex-offenders

Job Futures member ACSO is considered a provider of choice for people leaving or entering the criminal justice system. This includes not just people leaving prison, but people entering court and police cells. ACSO CEO Karenza Louis-Smith talks below about how ACSO work with this unique target group.

"It starts with behaviour change: what's the behaviour that has led this person to offend and how do we work with them to change that behaviour. It might be drug and alcohol use. It might be a whole bunch of things. Behaviour change programs address that, but aren't enough on their own. We know that 40% of people return to prison, even with interventions and supports around changing their behaviours. The things that make a difference - that you have to add on to behaviour support - are things that help people develop new life skills. We know that people in prison, and throughout the criminal justice system more broadly, have very low levels of literacy and numeracy. There are skills around generally living and looking after themselves that are really important: how to budget, how to plan, how to prepare.

But the real game changer is a job. Our motto is 'jobs change lives', because an economic income and economic participation mean that you can actually live somewhere different. You can break away from all those past networks and things that held you back in the past and things that you've done. The game changer is to find employment. It is the biggest thing that we can do in our work."

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