Innovation & excellence summary

Impressive JSA 5 Star results in tough times

Job Futures has the highest number of 5 Star sites of all the large JSA providers (60+ sites).

95% of our sites are 3 Stars or above, the highest performance profile of any of the large providers.

(Source: June 2014, June 2013, June 2012, Star Ratings report)

Turning Point Assessment Model at work with CALD clients

This video talks through the Turning Point Assessment Model in action with CALD clients.

Job Futures members Diversitat (Alfred Boror) and ACSO (Layla Vu) conduct Turning Point workshops, which apply the learnings from the research undertaken with leading UK research organisation Esher House.

Breakthrough: Up to 56% outcomes increase

Matt Little, CEO of Job Futures, says, "The model represents a significantly new way of working in Employment Services and is delivering better results for Australia's unemployed."

Job Futures Turning Point Assessment Model was developed in conjunction with leading UK research organisation Esher House and launched in October 2013.

This unique assessment approach is used to differentiate between job seekers that are able to gain and sustain employment and those that require more intensive support in order to secure employment. This has enabled Job Futures to effectively match the type of assistance it provides to individual job seekers regardless of how long they have been unemployed.

The model focuses on administering an applied psychology assessment that accurately identifies what "stage of change" the job seeker is in. Those who are found to be in the ACTING (ACTION) stage of change are what are normally referred to as "work ready". They are willing and able to work and can be directed towards activities best designed to help them gain and maintain employment.

Job seekers that are assessed in the other stages of change can be assigned appropriate interventions that will move them into the ACTING (ACTION) phase.

Turning Point: 26 week outcomes

The graph illustrates that 26 week outcomes for JSA have increased by up to 56% for those who are hardest to place and maintain employment.

Its implementation has increased performance across the board in all streams from 13 week to 26 week outcomes and improved the utilisation of our resources through a better focus of time.

Our Turning Point Assessment Model seeks to determine the most suitable time to deliver specific activities to job seekers to help move them towards employment. The model is based on an applied psychological assessment to accurately identify the 'state of change' in which a job seeker is in.

Designed in partnership with Esher House, the model is delivering promising results with placements for job seekers. (JF/Esher House internal data).

The graph above shows the conversion rate % of only those with an outcome and not the general conversion rate.

Australia's best

Job Futures and member organisation ACSO have been recognised at the 2014 NESA Awards for Excellence.

ACSO's Giulia Teti was awarded Employment Consultant of the Year with Maria Pace a finalist for the Bright Star Award.

Job Futures Paul Synnott was a finalist for the Employment Discovery Grant.

Giulia Teti was named 2014's Employment Consultant of the Year, a significant achievement considering there are over 2,000 employment consultants working across the industry.

With a Bachelor of Psychology, Graduate Diploma in Secondary Education and a Masters in Educational Psychology, Giulia could work in almost any field or corporation she wanted. She has chosen to work for Job Futures member ACSO as a Clinical Support Employment Consultant in inner Melbourne, providing assistance to job seekers.

Having watched the struggles her migrant Italian parents faced with limited education and overseas qualifications that were not recognised, Giulia wanted to help find jobs for new Australians and others who faced significant barriers, so she began to channel her empathy and knowledge towards helping disadvantaged members of society.

The award judges said Giulia demonstrated tenacity in exploring a variety of avenues in education, training and life skills every time she assists a job seeker. The judges said "Giulia understands the important role nurturing internal resilience and wellbeing play in creating a more harmonious and productive life, and she shows job seekers how to achieve these things".

Horticulture social enterprise

Ngulla Training & Community Centre is an innovative, horticultural-based social enterprise of Job Futures member Bridging the Gap. The enterprise is aimed at generating employment and work place training opportunities for local youth, job seekers and the community. Ngulla training is focused on experiential learning with written material encompassing just 25% of core learning in order to eliminate issues of numeracy and literacy shortfalls within the student body.

In this financial year both accredited and non-accredited training programs have been delivered including work experience in building and construction, handy-man projects and plant propagation, as well as Certificate II in Conservation & Land Management.

In partnership with CSBP, a traineeship program for Indigenous people was developed where two young trainees will attain their Certificate II in Conservation & Land Management whilst working on projects to enhance the landscaping at CSBP's Kwinana site. Upon completion the trainees will be supported by both Bridging the Gap and CSBP to help them gain full-time employment. It is intended that this will be an ongoing traineeship program with a major employer in the Kwinana Industrial Area.

Research partnership with three universities

Job Futures has been awarded a grant through the Australian Research Council (ARC) to undertake a landmark study of how the informal and formal networks of unemployed Australians affect their odds of gaining employment. Informal networks refer to the relationships that job seekers have with others, primarily family and friends. Formal networks refer to the relationships that job seekers have with service providers, including employment services.

The research will be conducted in partnership with the University of Sydney, Queensland University of Technology and the University of Wollongong and will focus on the long-term unemployed and youth job seekers - two groups that are seen as the most disadvantaged in the Australian labour market. The research will assist Job Futures to improve our services, as well as offer recommendations to government, employers and industry on effective ways to improve the employability of job seekers.

Turning job seekers into small business owners

Job Futures member MTC Australia assists job seekers in obtaining support from the New Enterprise Incentive Scheme (NEIS) which allows eligible unemployed people to start their own small businesses. MTC then guides participants through the process of establishing their own business.

Here, Tricia Brunt talks about her positive experience with MTC Australia.

BladeRunners - An Australian First
This video features participants of the British Columbia (Canada) program BladeRunners.

Job Futures first learned about the BladeRunners program when researching successful demand led models that we could implement and replicate across the Job Futures network of community based organisations. What set the program apart was that it was more than just a typical training and employment placement program - by adopting a unique multi sector partnership approach, BladeRunners ensured genuine employer engagement and long term success for at risk youth and Indigenous job seekers.

Recognising the dramatic impact this innovative approach has had on supporting youth employment in British Columbia, Job Futures invited Tom Galway, Director of the BladeRunners program at Aboriginal Community Career Employment Services Society (ACCESS), to speak at our 2014 National Conference about the program and the potential for a replication. This proved to be just the start of the collaborative partnership between Job Futures and ACCESS, culminating in Job Futures being the first out-of-province organisation to receive approval from the British Columbia Provincial Government to roll out the highly successful BladeRunners model and trademark.

We are delighted to announce that the first Australian based BladeRunners pilot project, targeting young Aboriginal and Torres Strait Islander men and women, is due to commence in 2015.

Kitchen Academy Program: Preparing job seekers for hospitality

The Kitchen Academy Program, run by Job Futures member Youth Projects, based in Glenroy, has provided 10 months of work experience to young people facing unemployment, homelessness or health issues. Hume's youth unemployment rate is one of the highest in the country at 17%, compared with the national rate of 6%.

In a partnership between Youth Projects, Meadows Primary School and Hume Global Learning Village members, the program participants prepared breakfast, morning tea and afternoon tea in the school's kitchen and maintained its vegetable garden. They received training in food hygiene and preparation, as well as learning to work as a team, boost their self-confidence and build on communication skills.

Participant Ben Cox said he learned new skills and was able to discover new recipes. He is now looking for hands-on work at the docks or in a factory. Others have gone on to find work in the hospitality industry.

The next intake of participants will be trained at Sunbury Heights Primary School.

Job Futures receives National Standards for Disability Services accreditation

The National Standards for Disability Services (NSDS) focuses on person-centered approaches and promotes choice and control by people with disability.

Job Futures is required to be certified against the new National Standards for Disability Services to provide Disability Employment Services. Certification is achieved via an independent audit on a sample of Job Futures DES sites. The audit consists of client interviews, reviews of client files and a comprehensive review of operational and governance processes. The new NSDS are not compulsory until 2015, but Job Futures wanted to ensure that it was accredited as soon as possible.

The audit was conducted in September 2014 and the result was very pleasing, with zero non-conformities against the 6 standards. We received official notification of our certification against the NSDS in November 2014.

The key benefit of the certification is official recognition by an independent body that our network delivers high quality, person-centered services to people with disability.

Pilot JSA Quality Assurance Framework

In 2012 the Department of Employment (formerly DEEWR) worked with a select number of Providers to participate in a JSA Quality Assurance Framework (QAF) pilot.

The pilot consisted of two phases, Activity 1 and Activity 2, and comprised an audit by an independent third party against 8 principles developed by the Department. Certification under QAF is performed in conjunction with accreditation against a Quality Standard (e.g. ISO 9001).

Activity 1 was held in the first quarter of 2013, which Job Futures successfully passed. Activity 2 was for certification against an accredited Quality Standard, which Job Futures already held with our Disability Service Standards, as well as complying with the full set of 8 principles. The audit for Activity 2 was held during October and November 2013 and Job Futures successfully achieved accreditation.

Achieving early certification provides Job Futures with a distinct advantage over other providers as the QAF will be compulsory for all employment services post July 2015. Accreditation serves as official acknowledgement by an independent body that our JSA members deliver high quality, person-centred services to job seekers.